Last updated: September 10, 2026

This Sales Policy applies to all purchases made through whenyouunderstand.com (“the Site”), operated by WhenYouUnderstand / Anatolie, based in Dublin, Ireland. By purchasing a course, workshop, or coaching service through the Site, you agree to the terms below.

Section 1 — Products & Services

WhenYouUnderstand sells digital coaching courses, workshops, and related coaching services (currently including “Say What You Mean,” “The Room Reads You First,” and “Executive Negotiation Mastery,” along with any bundles, lifetime access packages, or one-on-one/group coaching services offered from time to time). Prices, course contents, and availability are as displayed on the Site at the time of purchase and may change without prior notice for future purchases.

Section 2 — Pricing & Payment

• All prices are listed in the currency shown at checkout and are inclusive of any applicable taxes unless stated otherwise.

• Payment is processed securely at the time of purchase through our website platform’s integrated payment processor. We do not store your full payment card details.

• Access to purchased digital content is granted upon successful payment confirmation.

Section 3 — All Sales Are Final

All purchases made on whenyouunderstand.com are final. We do not offer refunds, exchanges, or credits for any course, workshop, bundle, or coaching service, once a purchase is completed, except where required by applicable law.

Please review course descriptions, curricula, and pricing carefully before purchasing. If you have questions about whether a course is right for you, contact us before buying — see Section 8.

Section 4 — No Certifications

WhenYouUnderstand courses do not award certificates, diplomas, or any formal credential upon completion. Course value is built on applied skill, real practice, and proof-of-work (such as capstone assignments), not credentialing. This is a deliberate part of how our courses are designed and is not grounds for a refund.

Section 5 — Access & Delivery

• Digital courses are delivered via member access to the relevant course area on the Site (or a linked platform), typically granted immediately or within a reasonable time after payment.

• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• Access is granted for your personal, non-commercial use only. Course materials, videos, and workbooks may not be copied, redistributed, resold, or shared outside your own use without our prior written consent.

Section 6 — Cancellations

Because our courses are digital products delivered with immediate or near-immediate access, and consistent with Section 3 above, purchases cannot be cancelled once completed. If you have not yet completed checkout, you may of course choose not to proceed at any point before payment is confirmed.

Section 7 — Chargebacks & Disputes

If you believe a charge was made in error (for example, a duplicate charge or unauthorized transaction), please contact us first at the email below so we can investigate and resolve the issue directly, before initiating a chargeback with your bank or card provider.

Section 8 — Contact Us

Questions about a purchase, a course, or this Sales Policy can be sent to:

WhenYouUnderstand

Operated by Anatolie Barba

Dublin, Ireland

Email: anatolie@whenyouunderstand.com

Section 9 — Governing Law

These terms are governed by the laws of Ireland. Nothing in this policy limits any statutory right you may have as a consumer under Irish or EU law that cannot be excluded by agreement.

Section 10 — Changes to This Policy

We may update this Sales Policy from time to time. The version in effect at the time of your purchase is the one that applies to that purchase.

Everything changes. When You Understand.